Privacy Policy

Last updated: September 2026

At HLL Ultimate Mods (HLL World), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, purchase digital products, create an account, use our creator tools such as the HLL Skin Creator, or interact with our community features.

By using HLL World, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, username, email address, billing details, and other information you voluntarily provide.
  • Account Information: Registration details, profile information, driver-portal details, and purchase history.
  • Payment Information: Information required to complete purchases. Payment transactions are processed by secure third-party payment providers such as Pesapal. Pricing is handled in Kenyan Shillings (KSh / KES).
  • Creator Tool Data: Images and artwork you upload into the Skin Creator, together with the projects and skin files you create, so the tool can generate and deliver your exports.
  • Usage Data: Information about how you use our website, including pages visited, downloads, clicks, browser type, IP address, and device information.
  • Cookies and Tracking Technologies: Small files stored on your device to keep you logged in and improve website functionality and user experience.

2. How We Use Your Information

Your information may be used for:

  • Providing and improving website services and creator tools.
  • Processing digital purchases and delivering products, passes, and credits.
  • Generating, storing, and delivering the skins you create and export.
  • Managing user accounts and customer support.
  • Responding to inquiries and support requests.
  • Sending important account notifications and service updates.
  • Analyzing website traffic and improving user experience.
  • Preventing fraud, abuse, and unauthorized activity.

3. Payment Processing

HLL World uses trusted third-party payment processors, including Pesapal, to process transactions securely. All prices are charged in Kenyan Shillings (KSh / KES).

HLL World does not directly store complete payment card information on our servers.

Payment providers may collect and process payment information according to their own privacy policies and applicable laws. If you pay from outside Kenya, your bank or card provider applies its own exchange rate and any conversion or international fees.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login sessions.
  • Improve website functionality and performance.
  • Analyze website traffic and usage patterns.
  • Display relevant content and advertising.

You may disable cookies through your browser settings. However, some website features — including staying logged in and using certain creator tools — may not function properly if cookies are disabled.

5. Sharing and Third-Party Services

HLL World does not sell personal information.

Information may be shared with:

  • Hosting providers and infrastructure partners.
  • Payment processors and transaction providers (such as Pesapal).
  • Email service providers and communication tools.
  • Analytics and advertising providers.
  • Authorities where disclosure is legally required.

Our website may also contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services and creator tools.
  • Maintain customer accounts and purchase records.
  • Comply with legal obligations.
  • Resolve disputes and enforce our agreements.

Temporary files created while generating or delivering your skins are kept only as long as needed to complete delivery and are then removed. When information is no longer required, it may be securely deleted or anonymized.

7. Security of Information

We implement reasonable technical and organizational security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic storage or transmission over the Internet can guarantee absolute security.

8. Your Rights

You may have the right to:

  • Access personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Withdraw consent where processing is based on consent.
  • Request information regarding how your data is used.

Requests regarding personal information may be submitted using the contact information provided below.

9. Children's Privacy

HLL World is not intended for children under the age of 13 without parental guidance or permission.

10. International Users

By using HLL World, you understand that your information may be processed and stored in countries where our service providers operate.

11. Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the applicable laws of Kenya.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes become effective immediately after publication on this page.

13. Helpful Links

About Us

Contact Us

Terms & Conditions

Refund Policy

Delivery Policy

14. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Business Name:
HLL Ultimate Mods (HLL World)

Website:
https://www.hll-world.com

Email:
[email protected]

WhatsApp:
+254 740 293 924

Country of Operation:
Kenya

Support Response Time:
Within 24–48 business hours.