Delivery Policy

Last updated: September 2026

This Delivery Policy explains how products are delivered to you when you buy from or use HLL Ultimate Mods (HLL World). Everything we provide is digital — there are no physical items and nothing is shipped.

1. Digital Delivery Only

HLL World sells digital products only, including ETS2 mods, truck and trailer skins, maps, add-ons, creator passes, and credits. All products are delivered electronically through our website. No physical goods are shipped and no shipping fees apply.

2. How Your Purchase Is Delivered

After your payment is successfully confirmed through Pesapal, your product is normally made available immediately through one or more of the following:

  • The checkout receipt / order confirmation page.
  • Your HLL World account and customer dashboard, under your downloads.
  • An order confirmation email sent to the address on your account.

For files you create yourself with the HLL Skin Creator, your finished skin is generated and delivered as a download directly from the tool once it has finished building.

3. Delivery Time

Most digital products are delivered instantly after successful payment confirmation. In some cases — for example if a payment is still being processed or verified by the payment provider — access may take a little longer. Once payment is fully confirmed, your download becomes available.

4. Accessing and Downloading Your Product

  1. Complete your payment successfully.
  2. Open the receipt page, or log in to your HLL World account.
  3. Go to your downloads or customer dashboard.
  4. Click the download link for your product.
  5. If required, extract the file, then place the .scs file into your ETS2 mod folder and activate it in the ETS2 Mod Manager.

5. If Your Product Does Not Arrive

If your payment was successful but your download does not appear, please don’t worry — contact our support team and we will deliver it to you. To help us resolve it quickly, include:

  • Your full name.
  • Your account email or username.
  • Your order number.
  • The product name.
  • A screenshot of the issue, if possible.

Contact us at [email protected] or via WhatsApp at +254 740 293 924. Our support team normally responds within 24–48 business hours.

6. Download Availability and Re-Downloads

Where your account keeps a record of your purchase, you can normally re-download your product by logging in and visiting your downloads or dashboard. We recommend saving a backup copy of any file you purchase or export. If you have trouble accessing a past purchase, contact support and we will assist.

7. Compatibility Before You Download

Please check each product’s title, description, and supported ETS2 version before downloading or exporting, so the file matches your installed version of Euro Truck Simulator 2. When exporting from the Skin Creator, you can set the supported game version to match your game.

8. Payments and Currency

All prices are charged in Kenyan Shillings (KSh / KES) and processed securely through Pesapal. If you are outside Kenya, we recommend converting the KSh amount into your local currency before checkout — for example, search Google for “1000 KES to USD”. Your bank or card provider applies its own exchange rate and any conversion fees.

9. Changes to This Policy

We reserve the right to update or modify this Delivery Policy at any time. Any changes become effective once published on this page.

10. Helpful Links

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Contact Us

11. Contact Information

Business Name:
HLL Ultimate Mods (HLL World)

Business Email:
[email protected]

WhatsApp Support:
+254 740 293 924

Country of Operation:
Kenya

Support Response Time:
Within 24–48 business hours.