Contact Us
Thank you for contacting HLL Ultimate Mods (HLL World). We are always happy to hear from our customers, community members, mod creators, and visitors.
If you have questions, suggestions, technical issues, payment concerns, Skin Creator questions, or need assistance with downloads, please contact us using the information below.
Business Information
Business Name:
HLL Ultimate Mods (HLL World)
Nature of Business:
Digital ETS2 mods, skins, maps, add-ons, creator tools, simulation gaming content, and community services.
Country of Operation:
Kenya
Email Support
For general inquiries, technical assistance, payment issues, or business matters, please email us:
Phone Support
You may contact us by phone during business hours:
WhatsApp Support
For quick assistance, you can contact us through WhatsApp:
Chat with us on WhatsApp: +254 740 293 924
Support Hours
Monday – Saturday:
8:00 AM – 8:00 PM (East Africa Time – EAT)
Support requests received outside business hours may be answered on the next business day.
Response Time
Our support team normally responds within 24–48 business hours.
What to Include When Contacting Us
- Your full name.
- Your account username or email address.
- Your order number (if applicable).
- The product name.
- A clear description of your issue or inquiry.
- Screenshots or videos if available.
Support Topics
Customers may contact us regarding:
- Download assistance.
- Payment or order issues (Pesapal / KSh).
- Refund requests.
- Installation guidance.
- ETS2 compatibility questions.
- Skin Creator help and exports.
- Vendor or publisher support.
- General business inquiries.
We appreciate your trust in HLL Ultimate Mods (HLL World) and look forward to assisting you.
Last Updated: September 2026